Refund Policy
Introductory Paragraph:
At Prime Astra, customer satisfaction is our top priority. We are committed to providing high-quality services and support to meet your expectations. However, we understand that there may be instances where you may need a refund. This Refund Policy outlines the terms and conditions under which refunds are processed. By using our services, you agree to the terms outlined below.
1. Eligibility for Refunds
We offer refunds under the following conditions:
- Service Not Delivered: If the requested service has not been initiated or delivered within the agreed timeframe.
- Error on Our Part: If there is a significant issue with the service provided due to an error on our part.
- Cancellation Requests: If you cancel the service before work has begun, you may be eligible for a full or partial refund, depending on the stage of the project.
2. Non-Refundable Circumstances
Refunds will not be provided in the following scenarios:
- Change of Mind: If you change your mind after the service has been initiated or delivered.
- Third-Party Issues: If a delay or issue is caused by third-party tools or services outside our control.
- Violation of Terms: If you violate our Terms & Conditions or fail to provide required materials/information for the service.
3. Refund Request Process
To request a refund, please follow these steps:
- Contact Us: Email us at [Your Email Address] with the subject line “Refund Request” and provide detailed information about the issue.
- Verification: Our team will review your request and verify the circumstances.
- Resolution: If your refund is approved, we will process the refund within 7–10 business days. Refunds will be made to the original payment method used.
4. Partial Refunds
In some cases, partial refunds may be offered based on the work completed before the refund request. This will be evaluated on a case-by-case basis.
5. Late or Missing Refunds
If you have not received your refund within the specified timeframe, please:
- Check with your bank or payment provider.
- Contact us at admin@primeastra.com for further assistance.
6. Contact Us
For any questions or concerns about our Refund Policy, please contact us:
- Email: admin@primeastra.com
- Phone: [Your Phone Number]